Chengdu Fanlian Technology Co., Ltd. ("FunnLink", "we", "us") operates the InnoShop websites and services, including www.innoshop.com and www.innoshop.cn. This policy explains what personal data we collect, how we use it, and the rights you have.
1. Information We Collect
We collect the following categories of data:
- Account data — name, email address, password (hashed), and profile information you provide when registering.
- Transaction data — orders, purchases of plugins, themes, and services, billing records, and payment status. We do not store full bank card numbers on our servers.
- Communication data — messages you send via email, forms, or community channels (e.g. Discord).
- Usage data — pages visited, referring pages, browser type, approximate region derived from IP, and device information collected through cookies and analytics tools.
2. How We Use Your Information
- Create and manage your account and deliver purchased products and services.
- Process orders, payments, invoices, and license management.
- Provide technical support and respond to your inquiries.
- Improve website performance, security, and user experience.
- Send service announcements and, with your consent, marketing updates. You can unsubscribe at any time.
3. Legal Bases for Processing
For users in the EEA/UK, we process personal data based on: performance of a contract (delivering products and support), legitimate interests (service improvement and security), and consent (marketing and non-essential cookies). For users in mainland China, we process personal data in accordance with the Personal Information Protection Law (PIPL) and only for the purposes described in this policy.
4. Cookies and Analytics
We use essential cookies to keep the site working (session, login state) and optional analytics cookies to understand aggregate usage. You can control or delete cookies through your browser settings; disabling essential cookies may prevent parts of the site from functioning.
5. How We Share Data
We do not sell your personal data. We share it only with:
- Service providers — cloud hosting, payment processors, and email delivery services that process data on our behalf under contractual confidentiality and security obligations.
- Authorities — where required by applicable law or legal process.
6. International Data Transfers
Our servers and service providers may be located outside your country. Where personal data is transferred internationally, we apply appropriate safeguards required by applicable law.
7. Data Retention and Security
We retain personal data only as long as necessary for the purposes described above, or as required by tax and accounting laws. We apply industry-standard technical and organizational measures — including TLS encryption, access controls, and regular security reviews — to protect your data.
8. Your Rights
- Access, correct, or delete your personal data.
- Export your data in a portable format.
- Withdraw consent or object to processing at any time.
- Cancel your account by contacting us.
To exercise any right, email us at team@innoshop.com. We respond within 15 business days. If you are in the EEA/UK, you may also lodge a complaint with your local data protection authority.
9. Children’s Privacy
Our services are not directed to children under 14 (or under 16 in the EEA). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will delete it.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be announced on this page with a new effective date. Continued use of the services after changes take effect constitutes acceptance of the updated policy.
11. Contact Us
Chengdu Fanlian Technology Co., Ltd. — Email: team@innoshop.com